Privacy Policy

 Frances Walker Counselling -  Privacy Policy

Contact details 

Name: Frances Walker

Address: 3 Yelland, Rattery, South Brent, TQ10 9 LH   -  Phone Number: 01364 644608 /  07546 063844

e-mail:fra.walker385@gmail.com

The type of personal information I collect 

Name, contact details, addresses

Date of birth, GP and surgery contact, relevant medication

Case notes anonymised and protected by coding

Supervision notes (anonymised)

How I get the personal information and why I have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

to arrange, cancel and reschedule meetings

case notes to support therapy and best practice

to ensure your safety and the safety of others

to comply with professional standards

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Frances on 01364 644608

(b) Contractual. The “Statement of Understanding“ provides a contract of and outlines confidentiality and breaches to confidentiality.

How I store your personal information 

Your information is securely stored. 

I keep hard copies of names, addresses, email addresses and case notes for 7 years from the date of last contact. I will then dispose of your information by burning my notes personally. 

Case notes and supervision notes are anonymous and coded. They are kept in hard copy in a locked filing cabinet. No notes are held online. Notes are separated from your personal data, for confidentiality.

Invoices and email addresses, are kept online and protected by passwords/fingerprint recognition. They will be securely deleted after 7 years.

No sensitive data will be mentioned in emails unless encrypted.

If you wish for copies of your notes or for them to be passed to a third party, by your request, they will be sent in hard copy via registered delivery or encrypted email.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at fra.walker385@gmail.com 01364 644608 if you wish to make a request.
 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Frances Walker Counselling, 3 Yelland, Rattery, South Brent. TQ10 9LH.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office: Wycliffe House,  Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk